Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and [Ultra Cloud Information Techmology], a company registered in [United Arab Emirates/Abu Dhabi] , with its registered address at [Abu Dhabi] .

Salonaty one of Ultra Cloud Products which provides a cloud-based salon management platform and related services through the Salonaty website, applications, and associated services (collectively, the “Services”).

By creating an account, subscribing to, accessing, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

For the purposes of these Terms:

“Account” means the account created by or on behalf of a Customer to access the Services.

“Customer” means the business or legal person subscribing to or using the Services.

“Authorized User” means an employee, contractor, administrator, or other individual whom the Customer authorizes to access the Services.

“Customer Data” means data, information, records, content, and personal data submitted to, stored in, or processed through the Services by or on behalf of the Customer.

“End Customer” means an individual who receives or seeks to receive services from the Customer, including the Customer’s salon clients.

“Subscription” means the paid or trial-based right to access the Services for the applicable subscription period.

“Services” means the Salonaty platform, website, applications, software, features, and related services made available by Salonaty.

Salonaty may offer eligible Customers a free trial for a period of seven (7) days or such other period as may be displayed at the time of registration.

The free trial begins when the Customer activates the trial account. Certain features, integrations, usage limits, or support services may not be available during the trial period.

At the end of the trial period, access to some or all of the Services may be restricted unless the Customer selects and pays for an applicable Subscription.

Salonaty reserves the right to modify or withdraw a free trial offer at any time, provided that such modification will not unfairly affect an already active trial unless required for legal, security, or technical reasons.

The Customer must pay the fees applicable to the Subscription selected at the time of purchase.

Subscription fees, billing frequency, included features, and applicable usage limits will be displayed before the Customer completes the purchase.

Unless otherwise expressly stated at the time of purchase, paid Subscriptions will automatically renew for successive periods equal to the original Subscription period until cancelled in accordance with these Terms.

Salonaty may change its Subscription fees from time to time. Where a price change affects an existing paid Subscription, Salonaty will provide reasonable advance notice and the new price will normally apply from the Customer’s next renewal date.

Fees are exclusive of VAT and other applicable taxes unless expressly stated otherwise. The Customer is responsible for applicable taxes as required by law.

The Customer may cancel its Subscription in accordance with the cancellation method made available through the Account or by contacting Salonaty through the designated support channel.

Unless otherwise stated, cancellation will take effect at the end of the Customer’s current paid Subscription period. The Customer may continue using the paid Services until that date.

Subscription fees already paid are generally non-refundable, except where a refund is required by applicable law, expressly provided under a specific Salonaty offer, or approved by Salonaty in cases such as duplicate or incorrect charges.

Nothing in these Terms excludes or limits any refund, cancellation, or other right that cannot lawfully be excluded under applicable law.

If Salonaty is unable to collect an amount due, Salonaty may attempt to process the payment again and may notify the Customer of the failed payment.

If payment remains outstanding, Salonaty may restrict or suspend access to paid features after providing reasonable notice, where practicable.

The Customer remains responsible for all undisputed fees properly due before suspension or termination.

As between Salonaty and the Customer, the Customer retains all rights, title, and interest in and to Customer Data, subject to the rights of individuals whose personal data is contained within such Customer Data.

The Customer grants Salonaty a limited, non-exclusive right to host, copy, transmit, process, back up, and otherwise use Customer Data only to the extent reasonably necessary to provide, secure, maintain, support, and improve the Services, comply with applicable law, and exercise Salonaty’s rights under these Terms.

Salonaty does not acquire ownership of Customer Data merely because such data is stored or processed through the Services.

The Customer is responsible for ensuring that it has an appropriate lawful basis, authority, permission, and, where required, consent to collect, use, disclose, and otherwise process personal data submitted to the Services.

The Customer is responsible for providing any privacy notices required by applicable law to its employees, End Customers, and other individuals whose personal data it processes using the Services.

The Customer must not use the Services to collect, store, or process personal data unlawfully.

Where Salonaty processes personal data on behalf of the Customer in connection with the Services, such processing will be governed by Salonaty’s Data Processing Agreement (“DPA”), where applicable.

The DPA may address, among other matters, processing instructions, confidentiality, security measures, subprocessors, international data transfers, assistance with data subject requests, personal data breaches, and the return or deletion of personal data.

Where Salonaty processes personal data for its own independent purposes, such processing will be carried out in accordance with Salonaty’s Privacy Policy and applicable data protection law.

Salonaty will retain Customer Data only for as long as reasonably necessary to provide the Services, fulfill the purposes described in these Terms and the Privacy Policy, comply with applicable legal, regulatory, accounting, or reporting obligations, resolve disputes, and enforce agreements.

Following termination or expiry of a Subscription, Salonaty may provide the Customer with a limited period of [30 DAYS] to export available Customer Data, unless otherwise agreed or prohibited by law.

After the applicable retention or export period, Salonaty may delete or anonymize Customer Data in accordance with its data retention practices, except where continued retention is required or permitted by applicable law.

Residual copies may remain in secure backups for a limited period and will be deleted or overwritten in accordance with Salonaty’s normal backup retention procedures.

Salonaty will implement reasonable technical and organizational measures designed to protect the security, confidentiality, and integrity of Customer Data, taking into account the nature of the Services and applicable legal requirements.

The Customer is responsible for maintaining the confidentiality of its login credentials and for appropriately managing access granted to its Authorized Users.

The Customer must promptly notify Salonaty if it becomes aware of any suspected unauthorized access to its Account, compromised credentials, or other security incident affecting the Services.

Salonaty may temporarily suspend access where reasonably necessary to protect the security or integrity of the Services, Customer Data, Salonaty, or other customers.

The Customer and its Authorized Users must use the Services only for lawful business purposes and in accordance with these Terms.

The Customer must not, and must not permit any other person to:

(a) use the Services for unlawful, fraudulent, abusive, or harmful activities;

(b) attempt to gain unauthorized access to the Services, systems, networks, or accounts;

(c) introduce viruses, malicious code, or other harmful technology;

(d) interfere with or disrupt the integrity, security, or operation of the Services;

(e) copy, modify, reverse engineer, decompile, or attempt to derive the source code of the Services except to the extent expressly permitted by applicable law; or

(f) use the Services in a manner that infringes the intellectual property, privacy, or other rights of another person.

Salonaty and its licensors retain all rights, title, and interest in and to the Services, including the software, technology, platform, user interfaces, designs, documentation, trademarks, logos, and other intellectual property associated with the Services.

Subject to these Terms and payment of applicable fees, Salonaty grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for the Customer’s internal business purposes during the applicable Subscription period.

Except for the limited rights expressly granted under these Terms, no intellectual property rights are transferred to the Customer.

The Services may integrate with or rely upon third-party products and services, including payment providers, messaging providers, telecommunications services, hosting providers, maps, and other external platforms.

Third-party services may be subject to separate terms, privacy policies, fees, and availability conditions imposed by their respective providers.

Salonaty is not responsible for failures, interruptions, changes, or acts of third-party services outside Salonaty’s reasonable control, except to the extent responsibility cannot lawfully be excluded.

Salonaty will use commercially reasonable efforts to maintain the availability and proper operation of the Services.

The Services may occasionally be unavailable due to scheduled maintenance, emergency maintenance, updates, security requirements, telecommunications or infrastructure failures, third-party service failures, or circumstances outside Salonaty’s reasonable control.

Salonaty may update, modify, improve, or replace features of the Services from time to time. Where reasonably practicable, Salonaty will provide notice of changes that materially reduce core paid functionality.

Salonaty may suspend or terminate the Customer’s access to the Services where reasonably necessary due to:

(a) material or repeated breach of these Terms;

(b) overdue undisputed payments;

(c) fraudulent, illegal, abusive, or harmful activity;

(d) a material security risk;

(e) a legal or regulatory requirement; or

(f) conduct that materially threatens Salonaty, the Services, another customer, or a third party.

Where reasonably practicable and appropriate, Salonaty will provide notice and an opportunity to remedy a remediable breach before termination.

Upon termination or expiry, the Customer’s right to access and use the Services will cease, subject to any applicable data export period and provisions of these Terms that are intended to survive termination.

Salonaty will provide the Services with reasonable care and skill.

Except for warranties expressly stated in these Terms or warranties that cannot lawfully be excluded, the Services are provided on an “as available” basis. Salonaty does not warrant that the Services will be uninterrupted, completely error-free, or compatible with every device, system, or third-party service.

Nothing in these Terms excludes any warranty, guarantee, or statutory right that cannot lawfully be excluded or limited.

Each party must protect the other party’s confidential information using reasonable care and may use such information only for purposes connected with the Services and the parties’ business relationship.

Confidential information may be disclosed to employees, professional advisers, contractors, and service providers who reasonably need access and are subject to appropriate confidentiality obligations, or where disclosure is required by applicable law or a competent authority.

Confidential information does not include information that is lawfully public, was already lawfully known to the receiving party without confidentiality obligations, or is independently developed without use of the other party’s confidential information.

Salonaty may update these Terms from time to time to reflect changes to the Services, business practices, legal requirements, security requirements, or other legitimate operational needs.

Where an update materially affects the Customer’s rights or obligations, Salonaty will provide reasonable advance notice through email, the Services, the website, or another appropriate communication channel.

The updated Terms will state their effective date. Continued use of the Services after the effective date will constitute acceptance of the updated Terms to the extent permitted by applicable law.

These Terms and any dispute, claim, or non-contractual obligation arising out of or in connection with them or the Services will be governed by the laws of [JURISDICTION], without prejudice to any mandatory rights or laws that apply and cannot lawfully be excluded.

The courts of [CITY/EMIRATE/COUNTRY] will have [exclusive/non-exclusive] jurisdiction to resolve disputes arising out of or relating to these Terms or the Services.

Before commencing formal proceedings, the parties will use reasonable efforts to resolve any dispute in good faith through direct discussions for a period of [30] days, except where urgent interim or protective relief is required.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force to the extent permitted by law.

Waiver. A failure or delay by either party to exercise a right under these Terms does not constitute a waiver of that right.

Assignment. The Customer may not assign or transfer these Terms without Salonaty’s prior written consent. Salonaty may assign these Terms in connection with a merger, acquisition, corporate restructuring, sale of business or assets, or to an affiliate, subject to applicable law.

Force Majeure. Neither party will be liable for a delay or failure to perform an obligation, other than an obligation to pay amounts already due, where caused by circumstances beyond that party’s reasonable control.

Entire Agreement. These Terms, together with the applicable Subscription details, Privacy Policy, Data Processing Agreement where applicable, and any other documents expressly incorporated by reference, constitute the agreement between the parties concerning the Services.

Notices. Salonaty may provide operational and contractual notices through the Customer’s registered email address, Account, the Services, or other reasonable communication methods.

Effective Date. These Terms are effective from [DATE].

Last Updated: [DATE].

These Terms may be made available in Arabic and English. Salonaty intends both versions to reflect the same substantive terms.

In the event of any inconsistency between the Arabic and English versions, [THE ARABIC/ENGLISH VERSION] will prevail to the extent permitted by applicable law.